Interactio has a “Get Help” button allowing users to request help from the Technical Support team. The feature is located in the dropdown, more options menu, which is represented as an ellipsis “⋮”.

To register a “Help” ticket, users have to fill in a form. The form includes:

1. Contact information.

2. Issue category/type.

3. Issue description. Provide a clear and concise description.

4. Attachments.

Users can request help for variety of topics when using the "Help" button, including:

• Technical issues: bugs, crashes, errors, and performance problems.

• User experience: difficulties with the user interface, navigation, or functionality.

• Security concerns: vulnerabilities, privacy breaches, or suspicious activity.

• Integration problems: issues with integrating the software with other systems or devices.

• Network connectivity: problems with internet connectivity, slow response times or connection failures.

• Compatibility issues: problems with running the software on certain devices, operating systems, or browsers.

• Configuration problems: issues with configuring the software for specific use cases or requirements.

• Performance optimization: speed or resource utilization.

• Usability: difficulties with using the software effectively, efficiently, or comfortably.

• User interface design: visual bugs or inconsistencies.

Note: This feature should not be used to register a ticket for the quality or content of the event and interpretation service.