Interactio has a “Get Help” button allowing users to request help from the Technical Support team. The feature is located in the dropdown, more options menu, which is represented as an ellipsis “⋮”.
To register a “Help” ticket, users have to fill in a form. The form includes:
Issue description. Provide a clear and concise description.
Users can request help for variety of topics when using the "Help" button, including:
Technical issues: bugs, crashes, errors, and performance problems.
User experience: difficulties with the user interface, navigation, or functionality.
Security concerns: vulnerabilities, privacy breaches, or suspicious activity.
Integration problems: issues with integrating the software with other systems or devices.
Network connectivity: problems with internet connectivity, slow response times or connection failures.
Compatibility issues: problems with running the software on certain devices, operating systems, or browsers.
Configuration problems: issues with configuring the software for specific use cases or requirements.
Performance optimization: speed or resource utilization.
Usability: difficulties with using the software effectively, efficiently, or comfortably.
User interface design: visual bugs or inconsistencies.
Note: This feature should not be used to register a ticket for the quality or content of the event and interpretation service.